File A Complaint

How to Complain?
Trading CFDs carries risk and could result in the loss of your deposit, please trade wisely.

Although we strive to provide you with the highest level of customer service, things can still go wrong. If you don’t happen to find our service satisfactory, there are several ways to get the assistance you need. Please select from the complaint options below, let us know what happened and how we can help you. ​


For fast service, 24 hours a day throughout the work-week, you can contact our representatives and let them help you talk through your issues to reach a satisfactory conclusion. For a comprehensive list of our phone numbers worldwide, please visit our

Contact Us page

To speak with a representative, all you need is an internet connection.

Online Complaint Form

Please fill in your formal complaint form by following this link.

In order for our dedicated team to handle your complaint in the most timely and efficient manner, please ensure that your Summary of Complaint section includes the following information:

Our Promise to You

Our dedicated Quality Control Department, the Customer Support and Compliance Departments will thoroughly examine all complaints to reach a fair outcome.

Upon receipt of the complaint, we will:

Please note that we may request further information and/or supportive documentation during the investigation process. Lack of cooperation may delay the investigation and the resolution of your complaint. ​

Our complaint form is for all complaints, regardless of their nature or severity.
Please choose from the above options to let us know how we can improve and how we can help you.

We are waiting to hear from you!